Shipping Policy


We offer free DHL Worldwide Express shipping for a minimum order amount!* Under the minimum, we are still able to offer the same DHL express shipping at a highly discounted price, so you can get express courier service for the price of a typical standard shipping option.

Please see our COVID-19 Updates for more shipping information.

* There are a few countries that have shipping restrictions with DHL, and in that case we offer free express shipping through our local courier instead, which will take 1-2 days longer than the delivery times below. Conditions remain the same. Please contact us to find out which countries apply.

SHIPPING

SHIPPING OPTION FEE CONDITIONS DELIVERY TIME
DHL Worldwide Express Shipping Free Orders over  USD 136 7-9 business days**
DHL Worldwide Express Shipping

 USD 14

Orders under USD 136
7-9 business days** 

DHL Worldwide Express Shipping

Free

Asia, Australia and

New Zealand

7-9 business days**

ORDER PREPARATION

 

CONDITION PREP TIME RECEIVED BY CUSTOMERS

Personalised items. Eg: ring size adjustment, engravement, extra length for necklace/bracelet

3-5 business days 14-17 business days**
Without special request
1-2 business days
10-12 business days**

 

All packages come with a tracking number. Once your package has been dispatched, you will receive a confirmation email, along with your tracking number.

Orders without special requests will be processed and dispatched within 1-2 business days upon successful payment. Please note, orders will be processed only during business days. Any orders placed over the weekend will be processed the following Monday.

Please note that international purchases may be subject to import duties, taxes, and charges. Duties and taxes vary by country and are calculated based on the items ordered, your shipping destination and the value of your purchase. Duties and taxes are nonrefundable. See our T&C page for more details.

Please triple check your shipping info as any orders unclaimed will be abandoned and the customer will not be refunded. We will not be responsible for any unclaimed orders that get lost or damaged on the way back to us. Please see T&C for more details.

**May take longer in remote locations. These time estimates are provided by the courier service that we use. Eyes On Me Please does not take responsibility for any unprecedented circumstances that may occur and cause delays in the designated countries.